Frequently Asked Questions
How can I place an order?
You can shop directly through our website at emilizatelier.com. Simply browse, select your items, add them to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods at checkout.
Do you offer worldwide shipping?
Yes! Emiliz Atelier ships both locally and internationally. Shipping fees and delivery times vary depending on your location.
How long will my order take to arrive?
Processing times are usually 2–4 business days. Delivery depends on your location:
Local: 3–7 business days
International: 7–21 business days
How can I track my order?
Once your order ships, you’ll receive an email with tracking information.
Do you accept returns?
Yes, we accept returns within 14 days of delivery for eligible items. Please see our Return Policy for full details.
How can I contact you?
You can reach us via Instagram @emilizatelier, TikTok @emilizatelier, Facebook @Emiliz, or email (add email if you’d like).